Remote, Full-time

About Us

At Novi Connect, we’re powering the shift to conscious commerce. We envision a world of trustworthy CPG products for healthier people and planet. We build technology that helps retailers and brands meet surging consumer demand and grow loyalty through sustainability programs, certifications, badges, and other values-based designations.

We’re a female-founded company helmed by a diverse team of data scientists, chemists, technologists, and CPG experts. We’re also parents, veterans, marathoners, DIY-ers, Swifties, plane-flying welders, Rubik’s Cube champions, sustainability obsessives, and hobby farmers. We draw on experience from companies like BCG, Target, Beautycounter, UL, NielsenIQ, Amazon, Yelp, Eventbrite, WeWork, Upwork, and NASA.

Novi Connect is headquartered in the SF Bay Area, with offices in LA and presence in NYC, Nashville, and Toronto. We’re backed by leading venture capital firms Greylock Partners, Khosla Ventures, Maveron Ventures, Cowboy Ventures, and Tiger Global; clean living pioneer Jessica Alba; The Lean Startup author Eric Ries; and the board members and founders of Clorox, P&G, The Honest Company, Wealthfront, OpenTable, Gilt Groupe, and Eventbrite.

The opportunity for more transparent and sustainable consumer packaged goods is vast – a $2.5 trillion market in 2024. While we started in the Personal Care & Beauty industry, we’re now serving an expanding list of categories, including Household Essentials, Packaged Food & Beverage, Baby, Pet Care, and Vitamins & Supplements. Join us!

What We're Looking For

As we expand, we are looking for a passionate Customer Success Manager to help us grow our brand partnerships, drive adoption, and ensure seamless onboarding and activation of new customers.

The Customer Success Manager will play a pivotal role in pitching to brands, articulating our value proposition, and ensuring they transition into active and engaged users. This role requires a balance of sales acumen, relationship-building, and subject matter expertise in certifications and sustainability to establish trust with brand partners.

In This Role, You Will

• Engage and present our solutions to potential brand partners, clearly communicating how we help them achieve their goals.
• Explain our platform’s value, including the importance of certifications and sustainability best practices, ensuring brands trust us as a knowledgeable partner.
• Guide brands through the onboarding process and ensure successful activation as long-term users.
• Build strong, lasting relationships with brands, ensuring ongoing engagement and addressing any concerns proactively.
• Work closely with marketing, sales, and product teams to optimize our customer journey, refine messaging, and drive adoption.
• Track engagement metrics, user feedback, and trends to continuously improve our approach and success strategies.

About You

• 5+ years in customer success, partnerships, or sales—preferably in a SaaS, sustainability, or certification-focused company.
• Exceptional ability to engage, pitch, and build trust with brands.